Terms & Conditions

1. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

• "Client" or "You" means the person, firm, or company who purchases services from the Company.
• "Services" means the furniture supply, delivery, installation, and related services provided by the Company.
• "Products" means any furniture items supplied by the Company.
• "Quote" means the written estimate of charges provided by the Company.
• "Order" means your acceptance of our Quote or agreement to purchase our Services.
• "Delivery Date" means the date agreed for delivery and/or installation of Products.
• "Site" means the location where Services are to be performed or Products delivered.

2. Company Information

AVLS REMOVALS LTD is a company registered in England and Wales.

• Company Number: 14511064
• Registered Office: 6 Aspley Road, Bedford, MK41 9JU, United Kingdom
• Contact Email: [email protected]
• Contact Phone: +44 (0) 1234 567890

3. Formation of Contract

3.1 Quotations

All quotations provided by the Company are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information provided by the Client and are subject to change if additional work or materials are required.

3.2 Orders

A binding contract is formed when:

• You accept our written quotation by signing and returning it, or
• You place an order verbally or in writing and we confirm acceptance in writing, or
• You make payment following receipt of our quotation

3.3 Variations

Any variations to the agreed Services must be confirmed in writing by both parties. Additional charges may apply for variations requested after the Order has been placed.

3.4 Entire Agreement

These Terms, together with our Quote and any written variations, constitute the entire agreement between the parties and supersede all previous agreements, understandings, and representations.

4. Prices and Payment

4.1 Pricing

All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. The Company reserves the right to adjust prices to reflect changes in costs, taxes, or other circumstances beyond our control.

4.2 Payment Terms

Unless otherwise agreed in writing:

• A deposit of 50% of the total Order value is payable upon acceptance of the Quote
• The remaining balance is payable upon completion of Services or before delivery of Products
• For large commercial projects, payment terms will be agreed separately in writing

4.3 Payment Methods

We accept payment by bank transfer, credit card, debit card, or cheque. Payment processing fees may apply for certain payment methods.

4.4 Late Payment

If payment is not received by the due date, the Company reserves the right to:

• Charge interest at the rate of 8% per annum above the Bank of England base rate
• Suspend Services until payment is received
• Retain possession of Products until full payment is made
• Pursue legal remedies for debt recovery

4.5 Additional Costs

You will be responsible for additional costs arising from:

• Access difficulties not disclosed at the time of quotation
• Additional assembly or installation work required beyond the original scope
• Disposal of packaging or old furniture (unless specifically included in the Quote)
• Parking charges or congestion charges
• Storage fees if delivery cannot be completed on the agreed date due to Client-related issues

5. Delivery and Installation

5.1 Delivery Dates

We will use reasonable efforts to meet agreed delivery and installation dates. However, delivery dates are estimates only and time is not of the essence unless expressly agreed in writing. We are not liable for delays caused by circumstances beyond our reasonable control.

5.2 Delivery Requirements

The Client must ensure:

• Clear and safe access to the Site is provided
• Adequate parking is available for our vehicles
• All relevant parties are informed of the delivery/installation date
• The Site is ready to receive Products and Services
• All necessary utilities (electricity, water, etc.) are available if required

5.3 Failed Deliveries

If delivery cannot be completed due to Client-related issues (e.g., no access, Site not ready), additional charges will apply for rescheduling and any necessary storage.

5.4 Risk and Title

Risk in Products passes to the Client upon delivery. Title to Products remains with the Company until full payment has been received.

5.5 Inspection

The Client should inspect Products upon delivery and notify us immediately of any visible damage or defects. Claims for damage or shortages must be made in writing within 48 hours of delivery.

6. Installation Services

6.1 Scope of Work

Installation services include assembly and positioning of Products as specified in the Quote. Unless explicitly stated, installation does not include:

• Removal of existing furniture
• Disposal of packaging materials
• Wall mounting (unless specified)
• Electrical or plumbing work
• Carpet or flooring removal

6.2 Site Conditions

The Company is not responsible for damage to the Site resulting from normal installation activities. We will take reasonable care to protect floors, walls, and other surfaces, but cannot guarantee against all incidental damage.

6.3 Pre-existing Conditions

The Client must inform us of any pre-existing damage, structural issues, or special requirements at the Site. We are not liable for damage arising from undisclosed pre-existing conditions.

7. Cancellation and Returns

7.1 Cancellation by Client

Cancellation charges apply as follows:

• More than 14 days before scheduled delivery: 25% of Order value
• 7-14 days before scheduled delivery: 50% of Order value
• Less than 7 days before scheduled delivery: 75% of Order value
• Less than 48 hours before scheduled delivery: 100% of Order value

For custom-ordered or specially manufactured Products, cancellation charges may be higher.

7.2 Consumer Rights

If you are a consumer (not purchasing for business purposes), you have the right to cancel your Order within 14 days of delivery under the Consumer Contracts Regulations 2013. This right does not apply to Products that have been customized or made to your specifications.

7.3 Returns

Products may be returned within 14 days of delivery if they are unused, in original packaging, and in resalable condition. A restocking fee of 20% applies to all returns. The Client is responsible for return shipping costs unless the Product is defective.

7.4 Defective Products

If Products are defective or not as described, we will repair, replace, or refund them at no cost to you, provided you notify us within a reasonable time of discovering the defect.

8. Warranties and Guarantees

8.1 Product Warranties

Products are covered by the manufacturer's warranty. Warranty terms vary by product and manufacturer. We will provide warranty information at the time of purchase.

8.2 Installation Guarantee

We guarantee our installation workmanship for a period of 12 months from the date of installation. This guarantee covers defects in our workmanship but does not cover:

• Normal wear and tear
• Damage caused by misuse or abuse
• Damage caused by subsequent alterations by third parties
• Products themselves (covered by manufacturer warranty)

8.3 Limitation of Warranties

Except as expressly set out in these Terms, we make no warranties or representations regarding Products or Services, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

9. Liability and Indemnity

9.1 Limitation of Liability

To the fullest extent permitted by law, the Company's total liability for any claims arising from or in connection with Services or Products shall not exceed the total amount paid by the Client for the specific Order giving rise to the claim.

9.2 Excluded Losses

The Company is not liable for:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of data or information
• Consequential or indirect losses
• Losses arising from delays beyond our reasonable control

9.3 No Exclusion of Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9.4 Insurance

The Company maintains appropriate public liability and professional indemnity insurance. Details of our insurance coverage are available upon request.

9.5 Client Indemnity

You agree to indemnify and hold harmless the Company against any claims, losses, or damages arising from:

• Your breach of these Terms
• Your misuse of Products or Services
• Your failure to provide accurate information
• Claims by third parties arising from your use of our Services

10. Intellectual Property

All intellectual property rights in our website content, marketing materials, designs, and documentation remain the property of AVLS REMOVALS LTD or our licensors. You may not reproduce, distribute, or create derivative works from our materials without written permission.

11. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our Services, you consent to such processing. Please refer to our Privacy Policy for detailed information about how we handle your personal data.

12. Force Majeure

The Company is not liable for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, or civil unrest
• Government restrictions or regulations
• Strikes or labor disputes
• Supplier failures or transport disruptions
• Epidemics or pandemics

In such events, the Company will notify you as soon as reasonably possible and take reasonable steps to minimize the impact on Service delivery.

13. Disputes and Complaints

13.1 Complaint Procedure

If you are dissatisfied with our Services, please contact us promptly:

• Email: [email protected]
• Phone: +44 (0) 1234 567890
• Write to: Complaints Department, AVLS REMOVALS LTD, 6 Aspley Road, Bedford, MK41 9JU

We will acknowledge your complaint within 3 working days and provide a full response within 28 days.

13.2 Alternative Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution scheme. For consumer disputes, you can use the EU Online Dispute Resolution platform or contact a UK-based ADR provider.

13.3 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms, although we will always seek to resolve disputes amicably without recourse to litigation.

14. General Provisions

14.1 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to another entity at any time.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

14.4 Third Party Rights

These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

14.5 Notices

All notices under these Terms must be in writing and sent to the addresses specified in these Terms. Notices sent by email are deemed received when sent. Notices sent by post are deemed received 2 working days after posting.

14.6 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. We will notify registered customers of material changes via email where possible.

16. Contact Information

For questions about these Terms or our Services, please contact us: